We understand that plans can change. Our cancellation and refund policy is designed to be fair to both our clients and our business. Please read this policy carefully before confirming your booking.
Cancellation by the Client
| Cancellation Notice Period |
Refund of Advance Amount |
| 30 or more days before the event |
75% refund |
| 15 to 29 days before the event |
50% refund |
| 7 to 14 days before the event |
25% refund |
| Less than 7 days before the event |
No refund |
| Day of the event (no-show) |
No refund + mobilisation charges may apply |
Reschedule Policy
We understand emergencies happen. Clients may reschedule their event date subject to the following conditions:
- Reschedule requests must be made at least 7 days before the original event date.
- One free reschedule is permitted per booking (subject to availability).
- Subsequent reschedules will incur an administrative fee of ₹2,000.
- Rescheduled dates are subject to equipment and team availability.
Cancellation by LED Screen Rental
In the rare event that we need to cancel your booking due to unforeseen circumstances (equipment failure, force majeure, etc.):
- Full refund of all amounts paid will be processed within 7 business days.
- We will make every reasonable effort to arrange an alternative solution or similar equipment from a trusted partner.
Refund Process
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Bank transfer refunds may take an additional 3–5 business days depending on your bank.
- Refund requests must be submitted in writing to info@ledscreenrental.in with your booking reference number.
Non-Refundable Items
- Delivery and logistics charges are non-refundable once the vehicle has been dispatched.
- Custom fabrication or branding charges are non-refundable.
- GST paid is non-refundable as per tax regulations.
Contact for Cancellations
To cancel or reschedule a booking, please contact us immediately:
- Email: info@ledscreenrental.in
- WhatsApp / Phone: +91 98765 43210
- Please quote your booking reference number in all correspondence.